At GripX Gloves, customer satisfaction and product quality are our highest priorities. As a professional manufacturer and exporter of premium gloves, we strive to deliver every order according to the approved specifications and international quality standards.

Please read our Return & Refund Policy carefully before placing an order.

Nature of Our Business

GripX Gloves operates primarily as a B2B manufacturer and exporter, specializing exclusively in OEM, ODM, private label, and customized glove production. Since most of our gloves are manufactured according to customer requirements, our return and refund policy differs from standard retail stores.

Returns Policy

✔ Eligible for Return or Replacement Returns or replacements may be approved under the following circumstances:

  • Manufacturing defects or workmanship issues.

  • Incorrect gloves delivered.

  • Wrong size, color, material, or design compared to the approved order.

  • Product quality significantly different from the approved production sample.

  • Products damaged during transportation (must be reported immediately with supporting evidence).

Important All claims must be submitted within 7 days of receiving the shipment. To process your request, please provide:

  • Order Number

  • Clear photos or videos showing the issue

  • Description of the problem

  • Quantity of affected gloves

❌ Non-Returnable Items

Returns, refunds, or exchanges cannot be accepted for:

  • Custom-made gloves

  • OEM or ODM orders

  • Private Label products

  • Customized logos or branding

  • Gloves manufactured according to customer specifications

  • Orders approved before production

  • Minor color differences caused by lighting, monitor settings, or material dye variations

  • Damage caused by improper use, storage, washing, or handling

  • Clearance or discounted items

Refund Policy

Refunds are applicable only if the issue is confirmed by our quality control team.

💰 Refund Options

  • Partial refund (for minor issues)

  • Full refund (in rare cases of confirmed production fault)

  • Replacement shipment (preferred option for bulk orders)

🔁 Refunds, if approved, are processed through the original payment method or adjusted in future orders, depending on mutual agreement.

Inspection & Quality Assurance

Every order goes through strict quality inspection before dispatch. We strongly encourage buyers to:

✔ Review samples carefully before bulk confirmation
✔ Share exact specifications and branding requirements
✔ Request pre-shipment inspection if required

This ensures smooth transactions and eliminates misunderstandings.

Shipping & Return Costs

  • Return shipping costs are generally borne by the buyer

  • If the issue is confirmed as a manufacturing defect, return or replacement terms will be mutually discussed

  • Customs duties, taxes, or import charges are non-refundable

Order Cancellation Policy

    • Orders can only be canceled before production starts

    • Once production is initiated, cancellation is not possible

    • Advance payments may not be refundable after raw material procurement

Commitment to Fair Business

At GripX Gloves, we believe in ethical manufacturing, honest communication, and long-term partnerships. Every concern is handled professionally with the goal of maintaining trust and satisfaction.

    • Need Assistance? Contact Us

      For return or refund inquiries, please contact our support team with your Order ID and issue details.

      • 📧 Email: info@gripxgloves.com

      • 📍 Location: Sialkot, Punjab, Pakistan

      • 🌍 Business Type: Glove Manufacturer & Exporter

      Policy Updates

      GripX Gloves reserves the right to modify this policy at any time without prior notice. Updated policies will always be available on our website.